FAQ


Learn about the most frequently asked questions related to SimuLab

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faq

For Institutes

Simulab: Contact & Support
How can I get in touch with the customer support team?

You can contact our support team via email, telephone, chat support and even Relationship Manager.

Email (Sales & Support): contact@immersivelabz.com

Phone (Sales): (+91) – 9156763400

Phone (Helpdesk): (+91) – 9156475300‬

When can I connect with customer support?
  • You can connect 24 X 7 through email support.
  • Telephone and live chat support are currently available from 10:00 Hours to 07:00 hours (IST).
How do I come to know who is our Relationship manager?

Generally, the Relationship Manager is in constant touch with the institute admin team. Still if you want to know the contact details and name of the Relationship Manager assigned to your institute, you may please connect with our customer support team.

What is the resolution time for my queries?

Resolution time may vary from 10 minutes to 24 hours based on your query.

Simulab: Data Sharing Queries
Is our student data shared externally?
  • Institute data and student data are not shared externally with any third party.
Is any other institute able to see our institute data?

No.

What data can our institute admin access?
  • Institute would be able to access,
    • Experiment progress status
    • No. of experiments conducted/pending
    • Quiz taken/pending
    • Quiz result
    • Summary of your learning experience
    • Student profile for institute’s administrative purpose
How can we share quiz results with our parent?
  • There are three ways
    • The result file can be downloaded for all the students and the same can be printed to provide a hard copy or can be emailed individually to students.
    • The pdf result file can be emailed to the registered email id of the students through the admin dashboard.
    • Parents can directly view/download the file using the student’s login credentials.
Simulab: Academic Queries
Practical from which classes are supported?
  • At present, for class 12 and soon, we will release it for class 11 as well. In the near future, we aim to offer simulations for other classes as well (9 & 10th).
Which subject can be allocated to students?
  • All (Physics, Chemistry, and Biology)
How can we assign specific subjects to specific group of students?
  • Subjects can be assigned through individual student or bulk data can be uploaded through excel.
  • Format for data to be mentioned in excel file is available in the student management tab. Also, the complete file can be uploaded through the same panel.
Is it compliant with any board?
  • Currently, we are following the NCERT curriculum CBSE board for Grade 12. In future, we shall also incorporate ICSE and IB curricula as well.
How much time is required to complete one experiment?

Max 30 min.

Why do students need to attempt quiz?
  • To deepen understanding about the subject/topic. Also, to prepare better for exams like IIT/NEET.
Can we prepare our own Quiz?
  • Yes, the institute can prepare the quizzes for their institute and assign them to the students.
Are user manuals available?

Yes.

What are other contents available apart from quizzes and simulations?

Various things, like Aim, Theory, Equipment Needed, Fun Facts, etc

What is the difference between system quiz and custom quiz?

The system quiz is the default quiz curated by Immersive Team, while the custom quiz is curated by the individual institute as per unique need.

How does this stimulation lab help students?

It enables learners to practice and learn science experiments easily without any hassles. SimuLab allows students to retain knowledge for longer and better prepares them for board and competitive exams.

How to see course details?
  • Login-> Course List -> Click on More Details
Mobile APP Technical Queries
Do we need an internet connection for using simulation?

Yes.

What mobile devices are supported?
  • All Android smartphones/tablets.
  • iOS version is under development and shall be available for our users shortly.
  • RAM – Min 4 GB RAM required.
  • OS – Windows 10 or above.
Does this software, like other software, require upgradation?

Yes. Our customers are notified whenever a new update comes.

Simulab: How to Use
How can we get the simulation lab for our institute?
  • Contact us at +91-915673400 or write us an email at contact@immersivelabz.com
  • Our education counsellor will help you with this.
To which all platforms is SimuLab available?

We have two variants of SimuLab. One is Student Android App, which is available on Android and Windows. Another is Master Android App, which is
available on Android.

We will soon launch this application on Apple store as well.

Do you provide any training to the institution?

Yes, once an institute purchases the license, we provide one training session per quarter. The first one after installation and another one after six months. Additional training for staff or parents can be arranged if required.

Do you provide any training to the institution?

The support team of Immersive Labz creates login. Our Relationship Manager will guide you through the entire process execution. Please write us at contact@immersivelabz.com or call us at +91-915673400 to get connected to the assigned Relationship Manager for your institute.

How to register and access the SimuLab courses?

The support team of Immersive Labz creates login. Our Relationship Manager will guide you through the entire process execution. Please write us at contact@immersivelabz.com or call us at +91-915673400 to get connected to the assigned Relationship Manager for your institute.

Is the product available online or offline?

It can be accessed in both modes (Online & Offline). But for admin login and dashboard access, you will need an internet connection.

How can our institute get associated with SimuLab?

We have more than 100 institutes across India associated with us. Our Relation Manager can help your institute to get onboard on the Immersive Labz platform. In case you are not aware of the Relationship Manager assigned to you, please write us at contact@immersivelabz.com or call us on +91-915673400

How can the Immersive team help set up the experience centre?

A VR room offers a wonderful learning experience that any institute can provide to its students. We help the institute to set up VR rooms as a complimentary service based on a minimum number of registered students.

To know more, please get in touch with your Relationship Manager or please write to us at contact@immersivelabz.com or call us on +91-915673400

How can our students sign up for SimuLab?
  • All students from your institute can be onboarded through the admin login of the institute.
  • Students can be onboarded individually one by one or through Bulk upload too.
How can our students download and use SimuLab?

It is very simple to use SimuLab. Step-by-step instructions are given to perform experiments.

SimuLab Student App download link https://bit.ly/3ZNyjxn

SimuLab Master App download link https://bit.ly/3HjiDuP

How can we get admin access for our institute?
  • Once the onboarding process is completed, you shall receive login details from the support email id.
  • Alternatively, you can also reach out to the Relationship Manager assigned to your institute.
How can we see which all students are assigned?

In SimuLab Master App, you will be able to check the summary of student strength in assigned classes and section-wise. Also, you can check the individual student strength of each class and section.

How can we see which course is assigned to which student?

You can check this using SimuLab Master App. You can also export an excel file with a summary of the class-wise student list and courses assigned to students.

What all information can we check in our admin dashboard?
  • Various things like
    • Class and section name
    • Student count
    • Average % score
    • Number of experiments completed
    • Number of experiments in process
    • % of active students
    • % of students login in 7 days, 15, 30, 60, 90
    • Quiz status (in progress and completed)
How to add and assign courses to students?

Open SimuLab Master App. Go to dashboard, click on the student profile tab, and subsequently, you can add, view, and delete your students’ profiles.

How to make payment for courses?
  • Payment can be made by the institute on behalf of students or by students themselves too directly.
  • Institutes can make payment for licenses through NEFT, Cheque payment, and DD.
  • All the licenses are floating ones that can also be allocated to other members.
  • Students can make payments directly through the institute or through individual student logins. In-App purchase option is available to all our users.
  • All payment options like Credit/Debit Card, NEFT, UPI, and IMPS are available.
  • Tax invoice shall be sent to your registered email id upon successful payment.
How to renew the licence for courses?
  • Free trial versions are valid for 15 days or 30 days, depending on the subscription.
  • All purchased full licenses are valid for a tenure of 365 Days unless and otherwise purchased for two, three, or five years.
  • No license is auto-renewed, without your consent.
  • Our support team will contact you on the registered mobile number 60 days before expiration.
  • Alternatively, you can contact the Relationship Manager assigned to your institute or write to our support team.
What is the difference between simulation and video?
  • Simulation works in real-time, whereas the video is pre-recorded
  • Simulation enhances the learning experience and gives the learner a real lab experience
  • Simulation works only when it receives real-time inputs from the user, while video works as a passive way of education
How to prepare and access the quiz?
  • Under the Admin login, please go to the Quiz tab under the main menu.
  • In the Quiz menu, you shall find various options like
    • View quiz
    • Add quiz
    • Add questions
    • Assign quiz to students
    • View quiz result.
How can the institute contribute to product improvement?
  • We believe in constant improvement, and we respect the suggestions from the actual product users.
  • You can any time communicate your feedback/suggestion to our support team.
How to turn off/on sound in the simulation?
  • Sophia – your personal coach – would walk with you throughout the simulation. Sophia will guide you accordingly.
  • We would recommend to keep the voice on. This will help your guide Sophia to direct you through different steps in completing the simulation experiment.
  • Still, if you wish to turn off the volume, it can be done through the mute button on display. To turn on the volume, press the mute button again.
How can our admin team and students download the APP?

Here are the links

SimuLab Student App download link https://bit.ly/3ZNyjxn

SimuLab Master App download link https://bit.ly/3HjiDuP

Is the app available for free for institutes/students?

You can access our app without paying anything and even perform free demo experiments. But to explore all experiments, you need to buy a subscription.

What is SimuLab Ninja?

SimuLab Ninja is a way by which you can share your feedback and allow us to get in touch with you to collect feedback. We collect feedback from our users regularly to enhance, improve and augment the user experience and learning experience.

What types of post-purchase support is available?

A dedicated Relationship Manager is allocated to every institute to ensure hassle-free learning post-purchase. Customer satisfaction is of paramount importance to us, so we always strive to walk the extra mile to meet your expectations. We extend full support to our customers to the maximum possible extent.

How can we reset our Admin password?

This can be done in two ways, one through forgot password option below the sign-in panel and the second through our support team. In case you face any difficulty to login or reset the password through the admin login panel, please write to our support team.

For Students

Simulab: Contact and Support
How can I get in touch with the customer support team?

You can contact our support team via email, telephone, chat support and even Relationship Manager.

Email (Sales & Support): contact@immersivelabz.com

Phone (Sales): (+91) – 9156763400

Phone (Helpdesk): (+91) – 9156475300‬

When can I connect with customer support?
  • You can connect 24 X 7 through email and chat support.
  • Telephone support is currently available from 10:00 Hours to 19:00 hours (IST)
What is the resolution time for my queries?
  • Based on your query, it may vary from 10 minutes to 24 hours.
Simulab: Data Sharing Queries
Are you sharing my personal data (mobile, email)?
  • We strictly respect the privacy of our students and users,
  • We do not share any confidentiality details with anyone.
  • Details available are solely used to give customised experience to our students.
  • At some point we may ask for your feedback, we would use your inputs to improve the learning experience and make learning and simulation more user friendly and interactive. You may choose to skip sharing your input, but we would highly recommend you to not to skip the feedback request. This shall help us and all the student community.
Are you using my quiz data?
  • The quiz data is used to run data analytics and provide result summaries and other inputs to your dashboard.
  • Your institute shall also access the results.
What data can be accessed by my school
  • Institute would be able to access,
    1. Experiment progress status
    2. No. of experiments conducted / pending
    3. Quiz taken/pending
    4. Quiz result.
    5. Summary of your learning experience.
    6. Student profile for institute’s administrative purpose
Academic Queries (SimuLab)
Practical from which classes are supported

Currently, it is available for classes 11th and 12th. Soon it will be available for other classes as well.

Which subject do I have access to, and which subjects can I experiment with?

Physics, Chemistry, and Biology.

Is it compliant with any board?
  • Currently, we are following the NCERT Curriculum CBSE board for Grade 12. In the future, we shall also incorporate ICSE and IB curricula.
What is time taken to complete the experiment?
  • Approx 1 hour. (Simulation is of around 30 min)
Why Should I do the quiz?
  • It gives learners better exposure to the concept/topic. Also, assists you in preparing better for competitive exams like IIT/NEET.
Why should I read the theory?

Simplified theory is given to help learners gain conceptual clarity. It helps understand the experiment very clearly.

What is the difference between your quiz and the quiz added by my institute.
  • Quizzes added by Simulab Team are visible to all our users.
  • Quizzes added by our associated institutes are visible only to the users of that particular institute.
  • If you are a student of our associated institute, you will be able to see the quizzes added by your institute as well.
Which all experiments can I perform in physics?

To check a detailed list of Physics experiments please click here.

Which all experiments can I perform in chemistry

To check a detailed list of chemistry experiments please click here.

Which all experiments can I perform in Biology.

To check a detailed list of Biology experiments pleaseclick here.

Simulab: Mobile APP Technical Queries
Do I need an internet connection for using simulation?

Yes

What mobile devices are supported?
  • Any smartphone with 4 GB RAM
  • All android phones/tablets
What is the minimum requirement to download the app?
  • We recommend a minimum of 4 GB RAM and an adequate device memory space of at least 500 MB to add the course.
What languages are available in the APP?
  • Currently our App is available only in the English language.
  • Other Languages would be upgraded in the future.
Can we play this in VR?
  • Yes, we are also developing the experiment with VR Experience, please check this for further details or write to our customer support team, and we shall notify you once it is available.
What Operating System is supported for the PC version?
  • We recommend below Minimum System requirement for smooth learning experience.
  • Windows 10 or above.
  • Minimum 4 GB RAM
  • 1 GB Minimum Disk Space
  • 2 GB Graphics Card .
Does this software like other software require upgradation?

Yes. Upgrades are available from time to time.

SimuLab : How to Use
What is the difference between SimuLab App and SimuLab Master App?
  • SimuLab application is for students to enrol in courses and perform experiments.
  • SimuLab Master application is for Schools and Coaching Institutes to enrol their students, assign courses and monitor progress.
What are the different platforms supported by SimuLab?
  • Mobile, Tablet, PC & VR Headset.
How to register and access the SimuLab courses?

Go to Google Playstore -> Type ‘SimuLab’ and enter -> Download the app -> Register -> Complete OTP verification -> Input your name and class -> Get access to courses We have provided a link on our website’s home page footer for Windows app download. Follow the below steps.

Download the app -> Register -> Complete OTP verification -> Input your name and class -> Get access to courses

Can my classmates register on SimuLab?

Yes. Any number of students can register and learn science experiments simultaneously. Only a necessary subscription is required.

Can I ask my school to provide SimuLab virtual lab to all students in my class?

You can ask your school to contact SimuLab team. Our team will help your school register all your classmates on SimuLab. In addition, we also assist schools with the below points.

    • Mobile Application for School (Monitor performance)
      • To track students’ progress on lab work & quizzes performances
      • Progress Dashboard and Reports
      • To fix the lab schedule for each student
    • Flexibility (Customized quizzes by Institute’s Teachers) to set own quizzes over and above already provided by SimuLab.
    • Special exclusive discounts for students from your school
    • Set up of virtual reality Lab at your school. You can perform experiments with a VR headset (Oculus).
    • High Definition Touch Screen Simulab License: experiments to be performed on large-sized touch screen devices.
    • High Definition Touch Screen Simulab License & Hardware: experiments to be performed on large-sized touch screen devices.
    • Free Licenses for Teachers & on Lab PC
    • Free Licenses for meritorious students
How to add courses to perform experiments?

You can also add courses from the option Course Enrol in your student login. Courses can be enrolled from Mobile App or Windows App. With enrolment, you can access the experiment, theory, simulation story, quizzes (IIT-JEE/Advanced, NEET, Olympiad), fun & facts. You can also access the Trial courses with complete access to experiment simulation.

In addition, courses can be enrolled by your institute administrator.

What is meant by associated institutes?

In case any institute enrol you in their student list, then those institutes will be listed as associated institutes in your profile.

How to make payment for courses?
  • Payment can be made directly through your student login.
  • All Payment options like Credit/Debit Card, NEFT, UPI, and IMPS are available.
  • In addition, your institute can also make payment for your enrolled courses from the SimuLab Master application.
  • Payment receipt shall be sent to your registered email id upon successful payment.
How to get a refund for the course?
  • We follow a zero refund policy.
  • Courses purchased once assigned cannot be refunded.
  • If any wrong course is purchased, please write to our customer support. Our team will assist you in getting the right course to reflect in your login.
How to see course details?
  • Course details can be seen under the “My Courses” tab in the Student profile.
Can I check feedback from other students who have used the SimuLab?
  • Please visit our webpage to check the testimonials of our users.
  • If you are a registered student and already using the simulation, please leave your feedback and testimonial by mail. In addition, we will request you to add your rating and feedback on Play Store. This will help other students across the globe to take a decision and also make them feel confident with your small support.
How can I play simulation?
  • Click on the course that you wish to access. Select an experiment to perform.
  • You have to read and understand the aim/mission of the experiment before beginning with the simulation.
  • Once the SimuLab experiment starts, you will be guided through the step-by-step approach by your lab assistant “Sophia”.
What is the difference between simulation and video?
  • Simulation works in real-time, whereas the video is pre-recorded
  • Simulation works only when the user responds, whereas video works without any response from the user
  • Simulation enhances the learning experience and gives the learner a real lab experience
  • Simulations help clear the basic concepts and boost the practical application of experience through their illustrations
  • Simulation is designed from the application point of view, whereas the video is designed from the content delivery point of view
How do I access the access quiz?
  • There are two levels of quizzes. 1) Inside the simulation 2) Outside the simulation.
  • Quiz access inside the simulation would be automatically granted once the experiment is completed.
  • Interim quizzes would frequently pop up throughout the simulation to reinforce important concepts and understanding.
  • Until the interim quiz question is answered correctly, the student won’t be able to process it further. This is to ensure the correct understanding of concepts and practice go hand in hand and no compromises are made to the learning.
  • Quizzes outside the simulation can be accessed after course enrolment.
How do I access the theory?
  • Theory is divided into two parts one is aim and the other is theory
  • We recommend you refer to Aim before starting the experiment.
  • This will set you on the right path to process and start with the experiment.
  • A detailed theory related to the experiment is also available. This will give you a detailed explanation and concept clarity.
  • We recommend you check the theory before practical to improve the learning experience.
  • Theory can be accessed anytime, and there is no restriction on it.
How can I contribute to product improvement?
  • We believe in constant improvement, and we respect the suggestions from the actual product users
  • You can any time communicate your feedback/suggestion to our support team.
  • In addition, you can opt for a Ninja profile, and you will be part of detailed product improvement surveys.
How to turn off/on sound in the simulation?
  • If you wish to turn off the volume, it can be done through the mute button on display. To turn on the volume, press the mute button again.
How to download the APP?
Is app available for free?
  • 7 days free trial available. Post that, you have to buy a subscription.
What is SimuLab Ninja?
  • SimuLab Ninja is a way by which you can share your feedback and allow us to get in touch with you to collect feedback.
How does this Simulation lab help students?
  • The Simulation lab gives a hands-on experience like a real lab. The Simulation lab is also safe and hygienic as compared to the real lab. Also, the Simulation lab helps make learning easy and interactive for students. Through gamification, students have 100% focus on the practical and the process.
  • Students can practise in SimuLab lab before entering the real lab. This helps improve teachers’ productivity, makes learning concepts strong and easy to grasp, and improves learning efficiency.
Do I have to complete the experiment in one attempt?
  • If you exit a simulation before reaching 100% completion, you can ‘Restart from the beginning’ or ‘Continue from save game’.
  • However, we recommend completing it at once to enhance the learning experience.
How can I be sure that the simulation is completed, and how do I exit the simulation?
  • Check that “Progress” is at 100% in the top right corner of the Screen and that there are no longer “Continue” options (blue button) in the bottom right corner.

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